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Contact details for our Case Management, Telephone Application, Sales Support and Commissions & Agencies teams along with our Key Staff. 


For more information on registering with LifeQuote click here


Our Teams



Application Updates

Looking for an update on an application we have submitted?

Contact your Case Manager on 01243 817903 or 01243 791004

Mon-Fri 8am-5:30pm

Send an email


Tele-Underwriting Appointments 

Looking to change or book a tele-underwriting appointment? 

Contact us on 0800 195 9779

Mon-Fri 8am-9pm

Send an email


Sales Support 

Having trouble quoting on LifeQuote or looking to register?

Contact our Sales Support Team on 01243 791199

Mon-Fri 9am-5:30pm

Send an email



Questions regarding your commission payments or statements?

Contact our Commissions Team on 01243 817908

Mon-Fri 9am-5:30pm

Please note for fee based agreements commission is paid directly from the insurer to the network. 

Send an email


Key Staff

Rob Quayle - Managing Director

Rob became Managing Director in 2010 after spending the previous 8 years as Operations Director, building the company into the UK’s largest Protection intermediary/services company. He has a wealth of experience in Financial Services including building and running leading quote, comparison and fulfillment systems as well as time in the Dot-com boom of the late 90s. His four children are a testament to his creativity and productivity as well as keeping him fully aware of the need to drive the industry forward and ensure Protection establishes itself as the bedrock of family financial planning.


Phone: 01243 819206

Neil McCarthy - Sales & Marketing Director

Neil joined Direct Life in September 2008, taking responsibility for Sales and Marketing having spent 25 years working with a number of specialist Protection insurers, including GRE, Swiss Life, AXA and Partnership Assurance. Moving from an insurer, his focus has been on developing the services within LifeQuote that can make life simpler for advisers. He holds the FCII and within the industry he sits on the ILAG Protection Group and the Income Protection Task Force. Neil is married, and with his two daughters recently married, is attempting to keep fit by swimming and planning his next cycling challenge!


Phone: 07957 175758

Gavin Judd - Business Development Manager

Gavin joined us in 2014 and is responsible for growing our presence in the intermediary marketplace, as well as maintaining relationships with some of our existing partners. Gavin has been working within the insurance industry since 2011 in various capacities including sales management and within direct to consumer channels. Gavin enjoys keeping fit and keeping up to date with various sports including boxing and MotoGP. He is a fan of Chelsea Football Club.


Phone: 01243 791030 & 07876 332574

Bradley Fedarb - Intermediary Account Manager

Brad joined LifeQuote in 2016 as a Sales Support Manager and was focused on assisting advisers adopting the LifeQuote services into their everyday processes. After building up his knowledge and experience in both the direct and intermediary marketplace, he is now responsible for managing relationships with some of our key intermediary partners. He currently holds the Certificate in Insurance and in his free time you will find him watching the latest films in the cinema or planning his next overseas adventure with his fiancée.


Phone: 01243 791030

Ryan Mustchin - Head of Compliance & Agency

Ryan has a long and distinguished background in operational management, having managed senior customer service functions for Cheltenham and Gloucester before joining Direct Life over 10 years ago as Head of Operations. He has since trained in the compliance role and manages the agency team who oversee adviser vetting, commission and claw back payments. Additionally as Head of Compliance he oversees the regulatory side of the company, including the auditing, risk management and TCF responsibilities. More recently Ryan successfully let the ISO27001 accreditation project. Outside of work, Ryan is a keen golfer playing off a handicap of 3. 


Phone: 01243 791039

Jessica Ralph - Operations Manager

Jess has been instrumental in the growth and development of the business almost from inception. She arrived at Direct Life with many year's financial services experience gained at Santander and was brought in to develop the Express Underwriting department. Having helped hone it into an essential function within the business, she was rapidly promoted to manage the call centre, a role she has excelled at and enjoyed for the last 7 years. She has recently been promoted to Operations Manager where she will oversee the whole process in our Express Underwriting and Administration departments. Outside of work Jess enjoys keeping fit, photography and spending time with her partner and family.


Phone: 01243 817818